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Shipping & Returns

* Turn-around time - Please allow 3-14 business days for most orders to ship. Tiki orders and stitched apparel including jackets and shirts may take up to 2 weeks. Allow 4-6 weeks for customized apparel. Follow given deadlines for items ordered in December. After the December deadline has passed, all remaining Christmas orders should ship starting the 2nd week in January. Stitched orders may take a bit longer to ship in March and April as well.

* Items not in stock - We will contact you - usually with an order update email - if an item that has been ordered is not in stock. Check the tracking line for ship times. In this case, please allow 3-14 business days for your order to ship.

*Shipping - We proudly offer Priority Mail through the U.S. Postal Service. With this option, packages are guaranteed to arrive within 2-3 (postal business) days after they have shipped. Most packages arrive within 2 days. Or, choose UPS service with real-time shipping pricing and tracking. ** This does NOT mean your order will ship immediately after an order is received. Check your email for updates to your order for turn-around time. **

* Rush orders - we currently do not offer rush orders. If you need an item within a certain time frame, please indicate your timeline in the comment section of your order form, and we'll try our best to accomodate your needs. We will call if we cannot accomodate your time line or if additional fees may be required to fill your order.

* Returns - These may be made within 10 days of receipt of package. Customer must contact an All Sewn Up representative, give reason for return, and receive return ID number (for authorized return). Credit will be issued for product (not shipping costs). Customer is responsible for return shipping costs. Returns are NOT allowed on customized merchandise.

* Exchanges - Exchanges are allowed within 20 days on any unused merchandise. Customer is responsible for return shipping costs. Any differences between merchandise totals will be charged or refunded back to card that was used to place the order. Exchanges are NOT allowed on customized merchandise.

* Restocking fee - If returned merchandise totals $30 or more, OR merchandise is stitched apparel or stitched items with custom options like letter colors, a restocking fee of 5% of merchandise total will be assessed to the customer for returns or exchanges.

* Incorrect orders - If any item has shipped incorrectly to a customer, please contact us within 10 business days of receipt of package. We will issue a return label, and ship out the correct merchandise item.

If we don't have your size, your color, your organization or if you're looking for a specific item, let us know.

Thank you for shopping with us!

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